THE COSMOPOLITAN COTTON TREE - TERMS & CONDITION OF YOUR STAY

THE COSMOPOLITAN COTTON TREE - TERMS & CONDITION OF YOUR STAY

Striving to exceed expectations!

Guest information & House Rules

  • Smoking is not allowed.
  • Pets are not allowed with exception of assistance animals.  Registration Card details will be requested.
  • No group Parties/events are not allowed.
  • Quiet hours are between 21:00 and 07:00.


Guest information

Check-in and check-out times
  • Check-in from 14:00 to 18:00
  • Check-out from 08:00 to 11:00
Guest address details
  • Your guests will be provide their address details when they book
Guest phone number
  • Your guests will be provide a phone number when they book
Age limit
  • Minimum age: 18
  • Maximum age: No age limit
  • ID to be viewed on check in
  • Credit Card to be provided for all bookings for security of Property plus and damage, lost keys etc


Accessing the Building Accommodation

  • Someone will meet the guest on location.
  • Reception is located in the 1st bldg after entering driveway. Press intercom for Reception response. Top row 4th Icon.
  • Business Hours 8.30am-5pm Outside these hours, guests will need to advise their arrival time so we can arrange for a Staff member to be onsite.



Damage policy options

You require a damage deposit from guests:
  • Your guests pay a damage deposit of: AUD200
  • You collect your damage deposit by: Cash/Credit Card
  • You collect this from your guests: Upon arrival
  • You return your damage deposit by: Cash/Credit Card
  • You return this to your guests: The day after they check-out



Guest payment options

Visa

Euro/Mastercard

Eftpos

Bankcard

Cash 

Allow guests to pay online via Online Payments.  Invoices can be sent for prior to stay booking online payments.

Pay online,

Pre-pay online via invoice 


Additional fees & charges

You charge guests additional fees:
  • Cleaning fee - not included in price
  • Bed linen fee - not included in price
  • Amenitites
  • No bookings fee charged for direct bookings


Internet and parking

Internet
  • WiFi is available in all areas and is free of charge.
Parking


  • Parking information will be provided at check in.
  • Street parking or onsite parking available for any additional vehicles. If you have additional vehicle(s) please advise reception at check in