THE COSMOPOLITAN COTTON TREE - TERMS & CONDITION OF YOUR STAY
Striving to exceed expectations!
Guest information & House Rules
- Smoking is not allowed.
- Pets are not allowed with exception of assistance animals. Registration Card details will be requested.
- No group Parties/events are not allowed.
- Quiet hours are between 21:00 and 07:00.
Guest information
Check-in and check-out times
- Check-in from 14:00 to 18:00
- Check-out from 08:00 to 11:00
Guest address details
- Your guests will be provide their address details when they book
Guest phone number
- Your guests will be provide a phone number when they book
Age limit
- Minimum age: 18
- Maximum age: No age limit
- ID to be viewed on check in
- Credit Card to be provided for all bookings for security of Property plus and damage, lost keys etc
Accessing the Building Accommodation
- Someone will meet the guest on location.
- Reception is located in the 1st bldg after entering driveway. Press intercom for Reception response. Top row 4th Icon.
- Business Hours 8.30am-5pm Outside these hours, guests will need to advise their arrival time so we can arrange for a Staff member to be onsite.
Damage policy options
You require a damage deposit from guests:
- Your guests pay a damage deposit of: AUD200
- You collect your damage deposit by: Cash/Credit Card
- You collect this from your guests: Upon arrival
- You return your damage deposit by: Cash/Credit Card
- You return this to your guests: The day after they check-out
Guest payment options
Visa
Euro/Mastercard
Eftpos
Bankcard
Cash
Allow guests to pay online via Online Payments. Invoices can be sent for prior to stay booking online payments.
Pay online,
Pre-pay online via invoice
Additional fees & charges
You charge guests additional fees:
- Cleaning fee - not included in price
- Bed linen fee - not included in price
- Amenitites
- No bookings fee charged for direct bookings
Internet and parking
Internet
- WiFi is available in all areas and is free of charge.
Parking
- Parking information will be provided at check in.
- Street parking or onsite parking available for any additional vehicles. If you have additional vehicle(s) please advise reception at check in